Galloway Gourmet Store Pet Policy

We know you want the best for your pup, and you want a smooth buying experience. Our store pet policy spells out exactly how we ship, handle returns, and keep every treat safe and tasty. Below you’ll find the nuts‑and‑bolts so you can shop with confidence.

Shipping & Delivery

All orders ship from our UK warehouse within 24 hours of purchase. We use insulated packaging for any treats that need to stay fresh, and we partner with carriers that track shipments in real time. Standard delivery takes 2‑4 business days, while express options get your goodies to the door in 1‑2 days. If a package arrives damaged, let us know within 48 hours and we’ll replace it at no extra cost.

Returns & Refunds

We stand behind every batch of treats. If your dog isn’t happy with the flavor or texture, you can return unopened packs within 14 days for a full refund. Just email our support team, pack the items securely, and we’ll send you a prepaid label. Refunds are processed to the original payment method within 5 business days of receiving the return.

Because we care about safety, we can’t accept returns on opened or partially eaten treats. That policy protects other pets from potential contamination and keeps our standards high.

Safety & Ingredient Transparency

All our treats are made from human‑grade ingredients, no fillers, and are free from artificial colours or preservatives. We list every component on the product page, so you know exactly what’s going into your dog’s diet. If you have a pet with allergies, use the filter on our site to narrow down suitable options.

Our facility follows strict hygiene protocols, and each batch is batch‑tested for pathogens. Should a recall ever happen, we’ll contact you directly and arrange a swift exchange or refund.

Got more questions? Our friendly support team is just a click away, ready to help you pick the right treats, track your order, or sort out any issues. With Galloway Gourmet’s clear pet policy, you can focus on what matters most – spoiling your dog with delicious, healthy snacks.