Introduction
This Privacy Policy explains how Galloway Gourmet Dog Treats collects, uses, and protects your information when you visit our website at gallowaydogtreats.co.uk. We are committed to respecting your privacy and ensuring transparency about how your data is handled.
Information We Collect
When you visit our website, we automatically collect certain information through standard web technologies. This includes:
- IP address and browser type
- Pages visited and time spent on the site
- Device information such as operating system and screen resolution
- Referral source (e.g., search engine or social media link)
We do not collect names, email addresses, phone numbers, or any other personally identifiable information unless you voluntarily provide it during a purchase. All purchase-related data is processed securely through third-party payment gateways and is not stored on our servers.
How We Use Information
The information we collect is used solely for the following purposes:
- To understand how visitors interact with our website
- To improve website performance and user experience
- To monitor and prevent fraudulent activity
- To comply with legal obligations
We do not use your data for direct marketing, profiling, or automated decision-making. No personal data is sold or shared for advertising purposes beyond what is necessary for analytics and payment processing.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. These include:
- Essential cookies: Necessary for website functionality, such as maintaining your shopping cart
- Analytics cookies: Used by Google Analytics to understand traffic patterns
- Preference cookies: Remember your language or region settings
You can manage or disable cookies through your browser settings. Disabling cookies may affect some website features, particularly those related to checkout.
Third-Party Services
We use trusted third-party services to operate our website effectively:
- Google Analytics: To analyze website traffic and user behaviour in accordance with GDPR guidelines
- Stripe and PayPal: To process payments securely
- Google Ads and Meta Pixel: To serve relevant advertising based on anonymised browsing behaviour
These third parties have their own privacy policies and may collect data independently. We do not control how they use your information, but we ensure they comply with applicable data protection laws.
Data Security
We implement industry-standard security measures to protect your data, including SSL encryption for all pages and secure handling of payment transactions. However, please note that no method of transmission over the internet or electronic storage is 100% secure. We strive to protect your information but cannot guarantee absolute security.
Your Rights
Under the UK GDPR and the Data Protection Act 2018, you have the following rights:
- The right to access the personal data we hold about you
- The right to request deletion of your data
- The right to object to processing
- The right to withdraw consent for cookies
- The right to data portability
To exercise any of these rights, please contact us at [email protected]. We will respond within one month.
Children's Privacy
Our website is not intended for use by children under the age of 16. We do not knowingly collect personal data from individuals under this age. If we become aware that we have inadvertently collected data from a child, we will take immediate steps to delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Last Updated date. We encourage you to review this policy periodically for any changes.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:
Elara Thornton
116 Queen Street, Auckland CBD, Auckland 1010, New Zealand
Email: [email protected]