UK GDPR Compliance
Galloway Gourmet Dog Treats is committed to respecting your data protection rights under the UK General Data Protection Regulation (UK GDPR). This page explains how we comply with the law and how you can exercise your rights.
Scope and Applicability
Although Galloway Gourmet Dog Treats is based in New Zealand, we serve customers in the United Kingdom and therefore comply with the UK GDPR for any personal data collected from individuals in the UK. This applies to data collected through our website, including cookies, analytics, and contact form submissions.
Your Rights Under UK GDPR
Under the UK GDPR, you have the following rights:
- Right of access – You can request a copy of the personal data we hold about you.
- Right to rectification – You can ask us to correct any inaccurate or incomplete personal data.
- Right to erasure – You can request the deletion of your personal data in certain circumstances.
- Right to restrict processing – You can ask us to limit how we use your data.
- Right to data portability – You can request your data in a structured, machine-readable format.
- Right to object – You can object to our processing of your data, including for direct marketing.
- Right to withdraw consent – If we rely on your consent to process your data, you may withdraw it at any time.
How We Comply
We do not maintain a user database or store personal information from registrations. Any personal data we collect is limited to:
- Information submitted via our contact form (name and email)
- Technical data such as IP addresses and browser details through analytics cookies
- Order details (name, shipping address, email) for fulfilment purposes only
We use secure, encrypted channels for data transmission. We do not sell or share personal data with third parties for marketing purposes. Analytics tools are configured to anonymise IP addresses where possible.
Data We Process
The personal data we process under UK GDPR includes:
- Name
- Email address
- Shipping address (for order fulfilment)
- IP address and browsing data (via cookies for analytics)
Legal Basis for Processing
We process personal data based on the following legal grounds:
- Contractual necessity – To fulfil your order and deliver your treats.
- Legitimate interest – To improve our website and customer experience using anonymised analytics.
- Consent – For non-essential cookies, which you can withdraw at any time via our cookie banner.
How to Exercise Your Rights
To exercise any of your rights under UK GDPR, please contact us at:
Email: [email protected]
In your message, please include:
- Your full name
- Your email address associated with your order or contact
- A clear description of the right you wish to exercise
We will respond to your request without undue delay and within one month.
Response Timeframes
We are required by UK GDPR to respond to your request within one calendar month. In complex cases, we may extend this period by two additional months, and we will inform you if this is necessary.
No Discrimination Policy
We will not deny you goods or services, charge you different prices, or provide you with a different level of service because you exercised your rights under UK GDPR.
Updates and Changes
We may update this page from time to time to reflect changes in the law or our practices. Any updates will be posted here with a revised effective date.
Contact Information
If you have questions about this compliance page or wish to make a complaint, please contact:
Elara Thornton
116 Queen Street, Auckland CBD, Auckland 1010, New Zealand
Email: [email protected]
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk.